Dispatch & routing
Dispatched in seconds, not hours
Calls come in while technicians are on jobs. Scheduling the right person, planning their route, and letting the customer know when they'll arrive takes a constant stream of phone calls and manual map lookups.
What we build
- Automatic job routing based on technician location, availability, and skills
- Real-time SMS updates with ETA tracking links sent to customers when the technician is en route
- Automatic sync between your dispatch board, Google Maps, and your invoicing tool
- Post-job check-in: automatic texts requesting photos of the completed work for the client portal and quality assurance
Timeline
2 to 3 weeks to live
Built on
- Housecall Pro
- Jobber
- Google Maps API
- Twilio SMS
- Make or n8n
What to expect
Technicians spend more time on jobs and less time driving. Customers get Uber-like visibility, leading to higher satisfaction and fewer 'Where is my tech?' calls.
Who uses this most
Common questions about this build
Can it handle emergency calls differently?
Yes. Emergency tickets are automatically flagged and routed to the on-call technician immediately, overriding normal routing.
Does it work with our existing calendars?
Yes, we integrate with Google Calendar, Outlook, and specialized service calendars like Jobber or Housecall Pro.
What if plans change on the fly?
The dispatcher dashboard lets you manually drag-and-drop jobs to override routing at any time, instantly recalculating and notifying technicians and customers.
Find out what your week looks like with the busywork gone.
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