Customer win-back
Fill gaps with past customers
Regular clients quietly slip away because life gets busy and they forget to rebook. Tracking down lapsed clients is tedious spreadsheet work that staff rarely have time for.
What we build
- Automated database monitoring that flags lapsed clients based on their historical purchase or booking patterns
- Friendly, personalized win-back SMS or email sequences ('We haven't seen you in 3 months, Buddy is overdue for a groom!')
- Special rebooking offer codes and booking links embedded directly in campaigns
- Exclusion lists: the sequence stops instantly the moment they book or reply
Timeline
1 to 2 weeks to live
Built on
- Mailchimp
- Klaviyo
- Twilio
- Your POS / CRM database
- Make or n8n
What to expect
Re-engage 8% to 15% of lapsed clients automatically. Your schedule stays fuller, and you recover lost customer lifetime value without manual email campaigns.
Who uses this most
Common questions about this build
Can we control the discount or offer?
Yes. You set the rules for the offer, or choose to send a simple check-in message without any discount.
Will it email people who recently booked?
Never. The system cross-checks your live calendar daily and excludes anyone with an upcoming appointment.
Find out what your week looks like with the busywork gone.
A free 30-minute audit. You leave with three automation ideas sized to your business - whether you hire us or not.
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