Custom notifications
Keep clients in the loop
Clients phone your office constantly to ask: 'Is my report ready?' 'Is my dog done?' 'Are the parts in?' Every call interrupts productive work and slows down service.
What we build
- Automatic status triggers tied to card movements in your CRM or project board
- Branded text and email alerts sent to customers at key stages of their service
- Self-serve status tracking links showing progress and estimated completion time
- Staff notification alerts when a customer replies directly to a status update
Timeline
1 to 2 weeks to live
Built on
- Twilio SMS
- HubSpot / Jobber / Jane
- SendGrid
- Make or n8n
What to expect
Office phone inquiries decrease by 40-50%. Clients feel constantly updated, increasing trust and satisfaction without staff manually calling them.
Who uses this most
Common questions about this build
Can we write our own status messages?
Yes. You have full control over the template wording, variables (like client name, car model), and tone of every message.
Does it support two-way texting?
Yes. If a client replies to a status update, their reply is routed directly to the manager's phone or dashboard.
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